Return & Cancellation Policy

We have a No Questions Asked Return facility available if:

  • The product sent to you is damaged or defected
  • The product sent to you is different than what you originally ordered
  • If you are unsatisfied with the product sent

You need to WhatsApp your Return Request on +91 7980604401 within 2 days (48 hours) of product delivery. 

    Proper unpacking video of the parcel without any cuts/edits is mandatory for initiating Returns.

     Return Process-:

    • Our team will get in touch with you on WhatsApp to check your Return Request.
    • Once approved, pickup of the parcel from your address will be done in 2 working days.
    • Quality check will be done after the product(s) reaches our warehouse.
    • A Discount Coupon will be issued within 3 working days.

    You must ensure the following for availing Returns & Exchanges:-

    • Products must be in their original form, unsoiled and with tags intact (if any). Partially consumed or used products do not qualify for returns.
    • Pack the product firmly in its original packaging before you hand it over to our delivery partner. We can not process returns in case the product gets tampered in transit due to bad packaging on the customer's end.

    How to use the Discount Coupon?

    • The amount of Discount Coupon will be = Price of the Product - Rs100 (Return delivery charge per product)
    • You need to apply the Discount Code on the checkout page during your next purchase to avail the discount.
    • Discount Coupon will be valid for a period of 6 months from the date of Issuance.

    Please Note: Return Delivery charge of Rs100/product is taken for seamless delivery of the parcel. This is a charge we need to pay to our courier partner and hence, it can not be avoided.

    Cancellation Policy:

    By customer:

    • Order can be cancelled only before the parcel is dispatched from our warehouse. Once the parcel is In Transit, cancellation can not take place.
    • In case of cancellation of a Pre Paid order, a 6-month valid coupon worth your order value will be provided in 3 working days. No monetary refund will be done.

    Cancellation by Viral Vastu:

    • In rare circumstances, if any ordered product is Out of Stock, full refund (in case of prepaid orders) will be processed to your bank account within 3 working days.

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    For any inquiries, please contact our customer support team at +91 79806 04401.

    Note: This policy is subject to change without prior notice. Please review it periodically for updates.